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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 1 g9 U, |9 D b( R) e
' j! i' k5 P2 }2 b# G0 n; j【会员论坛ID】：zetia
+ M% A7 C4 Z: P【咨询公司】：热博RB88# V# P, f: m9 O- ~6 E
【公司账号绑定】：已绑定9 O$ p0 K& u, a8 t
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。1 [0 C6 j+ {# A2 T# I
/ }! A* y; E, T+ a【事件描述】, S' G8 R. j" @) n
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。& t' W6 f/ O% D" ?2 y* Y2 k+ ~
0 t7 n! w, m# {* x【相关图片】：见描述正文1 D9 Z: d8 G7 P# ]
4 M* E) w" Q: O4 B4 V! B# \8 U6 C6 U' G C& p$ v, R6 J0 Y6 c
# e+ l3 T$ i/ f* z1 q1 G存款及下注图片：8 _& Z) `2 g' D& ?& K
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热博处理提款数据图片：8 N+ @8 W6 ^6 ^' U" k, Z9 t5 \1 v
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客服聊天数据：4 w/ ^1 E5 i* r) B1 u3 M0 b
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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5 w6 _& Y$ P# z$ j3 ^
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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, M1 h5 u! A( B9 m& j- C/ D5 s
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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G5 `( O: v6 m, }! f
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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7 E$ q+ Y" E% m# p- @& N明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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- w) z7 ~6 C2 H8 A. L哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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# O% P. E9 N: @* ^3 {( |& {5 b
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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7 K+ P% b! M8 k我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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9 B+ T% Y9 H8 n" w) ^# E明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
5 U9 v# t s) a8 {, O( B8 F) v8 E' @6 Y
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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