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会员tianxinying咨询鸿运国际公司无法提款事宜
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本帖最后由 tianxinying 于 2017-4-18 19:11 编辑
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【会员论坛ID】：tianxinying 【咨询公司】：鸿运国际 【咨询内容】：5万本金，盈利到22万多，普通会员单日最高提款19万。提交提款申请后，没人理会，客服让邮件联系风控，风控根本不回复 发了2次邮件也没用。 下面是交涉过程： 到底审核多久？客服不知道，风控不回复邮件。请论坛处理。 客服回复： 霏霏 - 鸿运国际娱乐城 22:07:23 您好！经查询您的账号被我们风控部门随机抽取为安全审核，如果有任何疑问，您可以发送邮件至我们风控部门进行查询，邮箱地址是[email protected] 谢谢 发送邮件 用户tianxinyin，取款19万，还是未审核
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时 间：2017年4月15日(星期六) 晚上10:12 | [url=][/url][url=][/url][url=][/url][url=][/url][url=][/url] | 收件人：
& C' Y. |$ T, b- ^: p. X8 c; hinfo <[email protected]>4 `) ~6 U# o0 U/ G: P7 Z8 T' N4 g
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多久才能审核完？客服让我联系你们。
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( } g) F p- \: N4月15日至今，客服都是这样回复的' G' X* \1 R& }( f1 H0 o' w1 l: {
田新营 17:00:55
2 `/ j5 V) c9 S1 ^* o5 @没有回复呀
9 L; Q1 V+ m8 E% I霏霏 - 鸿运国际娱乐城 17:01:27* t* c0 }* i; c$ U g7 M2 K/ \
亲 这个我们客服无权处理，请您耐心等待风控的审核哦，审核结束之后会邮件通知您的哦 谢谢
% ^: R/ G9 d6 _' j2 p) S8 h8 {$ y3 ?田新营 17:02:14
7 N$ Z; n/ N! p8 e' H' v& e风控可以聊天吗？. L( @, T# X8 z2 U4 [5 e
田新营 17:02:383 Z& J% s& d j- a0 F
等回复要多久？. C) z2 r/ `& u5 _6 G1 ~% I& e9 Z/ i
霏霏 - 鸿运国际娱乐城 17:02:41
% v+ k/ G. w1 g不可以的 唯一的方式就是发送邮件进行咨询哦 谢谢
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/ D3 ]6 I2 X) _" a3 z4 M% s多久结束？作为公司客服，不知道公司审核流程吗？& e- V! P- V! U+ \* t7 h; |
霏霏 - 鸿运国际娱乐城 18:23:574 h5 m( N5 m k3 W3 x5 j
您好，安全审核问题我们客服不处理，请您耐心等待风控部门的审核哦 谢谢
5 T; @' w9 t, V* C+ @" E田新营 18:24:31$ G; \8 H$ j, O8 F1 Y5 x
风控到底是谁？我电话他。
! X2 Z. g8 e* y霏霏 - 鸿运国际娱乐城 18:24:55
) c# w) @2 o+ t, h唯一的方式就是邮件进行联系哦，邮件地址为 [email protected]
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你们公司太垃圾了吧？这么敷衍客户
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您好，安全审核请您耐心等待风控部门的审核哦 谢谢
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9 _# P5 q; x& f# s我每天都来问$ E2 h4 |$ T" q! M1 e# Y) J
田新营 18:36:06
, x! [ j1 L) X w: g你们老板呢？或你们的监管部门9 C, Z/ x0 s9 V) O- T6 @# R
霏霏 - 鸿运国际娱乐城 18:36:23
/ s8 q6 \& Z" K3 V# L4 s N我们客服不处理安全审核问题，唯一的方式就是请您联系风控部门进行咨询哦 谢谢1 h! e& P9 w @- N% w* V
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你这个是属于公司纠纷范畴。论坛的咨询区不受理纠纷申诉的，暂时无法为你提供更多帮助。建议你前往查看纠纷申诉区按照规则发帖。此贴关闭处理 |
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既然客服有解答你，让你发邮件咨询，那你就按他说的 看审核结果是什么，既然已经回答你不出款的原因了，剩下的内容就属于纠纷范畴，如果你符合纠纷区申诉的条件，可以去纠纷区发帖，如果不满足的话， 请你耐心等待对方风控部门的审核结果 |
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