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会员tianxinying咨询鸿运国际公司无法提款事宜
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本帖最后由 tianxinying 于 2017-4-18 19:11 编辑 " X; z' A" C/ u/ b. P' t
- o3 T" `1 `0 F! @% @【会员论坛ID】：tianxinying 【咨询公司】：鸿运国际 【咨询内容】：5万本金，盈利到22万多，普通会员单日最高提款19万。提交提款申请后，没人理会，客服让邮件联系风控，风控根本不回复 发了2次邮件也没用。 下面是交涉过程： 到底审核多久？客服不知道，风控不回复邮件。请论坛处理。 客服回复： 霏霏 - 鸿运国际娱乐城 22:07:23 您好！经查询您的账号被我们风控部门随机抽取为安全审核，如果有任何疑问，您可以发送邮件至我们风控部门进行查询，邮箱地址是[email protected] 谢谢 发送邮件 用户tianxinyin，取款19万，还是未审核
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时 间：2017年4月15日(星期六) 晚上10:12 | [url=][/url][url=][/url][url=][/url][url=][/url][url=][/url] | | 9 v$ j: @' \9 p" @
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多久才能审核完？客服让我联系你们。
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4月15日至今，客服都是这样回复的$ k2 n! P! B; U) s V8 a* n7 `( O) G4 N
田新营 17:00:552 b% A8 _8 |% r: A
没有回复呀
( [# S2 y% s& E+ L# E2 U2 |5 s霏霏 - 鸿运国际娱乐城 17:01:270 }8 d* ]$ p4 `# ~# S5 ]5 H
亲 这个我们客服无权处理，请您耐心等待风控的审核哦，审核结束之后会邮件通知您的哦 谢谢
4 x! m; Z5 J& X: u2 N6 `" J4 n田新营 17:02:14
9 v) I9 h0 v- B& Q# h6 `6 P风控可以聊天吗？
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) h. D1 m6 g% ]! a, w等回复要多久？
% W$ O6 z9 |8 [霏霏 - 鸿运国际娱乐城 17:02:41
6 o" _* ^. F. I! a0 A不可以的 唯一的方式就是发送邮件进行咨询哦 谢谢
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多久结束？作为公司客服，不知道公司审核流程吗？
/ t3 ]9 Z3 l: j# T& l. p霏霏 - 鸿运国际娱乐城 18:23:57
/ ?. K, a4 \# W1 o1 R% k# I" H您好，安全审核问题我们客服不处理，请您耐心等待风控部门的审核哦 谢谢
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风控到底是谁？我电话他。
) i* a L5 s* }霏霏 - 鸿运国际娱乐城 18:24:55
! p1 N; O- R9 s% e* f9 B唯一的方式就是邮件进行联系哦，邮件地址为 [email protected]
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你们公司太垃圾了吧？这么敷衍客户& u# L1 T' x' W2 @1 m/ n# @/ P3 Q9 Q
霏霏 - 鸿运国际娱乐城 18:26:14
2 ?; G( K" v6 K您好，安全审核请您耐心等待风控部门的审核哦 谢谢
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田新营 18:35:398 b$ `' V# k- x) c8 D
我每天都来问
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你们老板呢？或你们的监管部门; y; h3 s; h4 x: i
霏霏 - 鸿运国际娱乐城 18:36:23
+ Q" J6 X0 {1 C# A9 M" n( ?( [; C$ V我们客服不处理安全审核问题，唯一的方式就是请您联系风控部门进行咨询哦 谢谢* {/ u; M2 N' e" E8 `; _2 m% z9 {3 s
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你这个是属于公司纠纷范畴。论坛的咨询区不受理纠纷申诉的，暂时无法为你提供更多帮助。建议你前往查看纠纷申诉区按照规则发帖。此贴关闭处理 |
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既然客服有解答你，让你发邮件咨询，那你就按他说的 看审核结果是什么，既然已经回答你不出款的原因了，剩下的内容就属于纠纷范畴，如果你符合纠纷区申诉的条件，可以去纠纷区发帖，如果不满足的话， 请你耐心等待对方风控部门的审核结果 |
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