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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走+ r# @* p6 n* y( f
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
( F! o3 O- T. M3 a( V最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,. z! J3 f6 v/ J# z
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,6 I3 K/ j7 l2 ~7 a

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关于掉单,论坛也有过不少帖子) y/ S  L# o" W( s5 c' v9 w1 c
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有出来吐槽的
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有出来骂人的
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4 G; X+ ~2 M% t6 r6 z' s, Z3 B& R' b有哭成泪人的( }) f- y7 S5 _1 ^7 }6 F

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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5 t5 A1 v' q  k/ n2 U而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!! M8 ]0 o7 T. N1 D% I
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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: E4 n7 A8 D8 X5 F3 J, B  u接着,公司站出来了:让我想一想静静,,,$ i6 w/ m. z4 C) `
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5 `2 J7 y, f# \$ R2 X钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,' X* G, [0 s) I# L% a9 k
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!& g; L" A5 h  R% W0 H# i

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3 y9 W% S' X. Q. I根源在哪里?2 N' J+ W- t2 s; k
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环. @9 D1 X4 h; B. b( }  m

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% b, F9 x3 N7 p* q客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?; V; g& x) ^: K$ e

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" Z0 Q% L! m. ^% a* Z8 w客服懂自家的支付方式的时效效性和最优化吗?$ G' T- p! t9 _$ l  E! G

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! |$ m" v7 R6 |  y" t0 s客服懂常规问题发生后,正常解决所需时间多久吗?
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/ k( `) n+ x2 m联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?% [$ P9 k: c$ z$ z' R9 {# P
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?  O7 D  p2 b4 [' v: v1 x! ]
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4 j" c2 I$ K! h) U; `还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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$ d5 Z3 K6 p% v0 W2 Q* o打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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9 K* L9 h& T9 j. E* N但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,( }4 M9 F- d: @$ t7 m# n" S
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2017   向那些
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陪着你笑陪着哭/ |/ N; |6 H6 {' R- ^0 @' }

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  |* E+ t# J0 K7 H* u7 B陪着诉苦陪吵闹9 M/ T. u# C; v: V" K. ]+ h
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0 J$ Z- X0 D5 h* y陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!0 F( V! T  k9 p+ E: E
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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