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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走! k; Y+ Y0 A; W0 E
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,1 ?& d& z6 Y, `9 d6 o* H- u# _
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,% A# B; [; Y0 Y0 f& |! g& {4 A
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关于掉单,论坛也有过不少帖子
2 g* V/ M2 x& Z5 V0 y9 p! f6 }: P# Q8 j! f1 A6 ]2 n6 L
/ L. B0 z3 F5 n' u* S3 i1 k有出来吐槽的# f) p9 N) ~ b: b- O
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/ l( |+ [& I. E6 S: t% u有出来骂人的
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5 f4 b9 }2 w( |: I3 Y
0 J8 s) k3 v/ r: z有哭成泪人的0 y/ N+ Y; S# K' A
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% q/ _ C, c; @总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,," @: B( Q; T9 M* v+ g& e
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$ Q, c$ S/ o6 Q而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!% e* P9 |; x# f; P9 P
4 N8 ]% G, t# F k! Q/ c: i; d" K9 Z" P: d$ {% u1 d# q' f0 K
因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
" s! k( m1 v: c- L) I2 D3 ?9 Z/ d# N! x C j* A( Q
: R$ c2 g( k6 t2 k( b7 W/ ]& ]9 N然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,& F( v- ]2 u! w6 \- S
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接着,公司站出来了:让我想一想静静,,,
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6 k. A' p9 d% m& R* ?" `! A q9 v钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,0 l: F. u; @, o2 i7 d
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5 P" a0 ^, v9 d; [( e6 M) W还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
$ ^1 U. F; f/ I q9 A. H0 b根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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# N6 ]. M) k" @' N5 [客服懂自家的支付方式的时效效性和最优化吗?6 E$ r: d9 G2 P# t! ~5 n' ~
8 Z) w3 y1 L3 G+ h {/ {8 l6 ?6 ^/ ?- L ^# `9 v
客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
9 @, i5 s, \7 |$ \' z
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2 S8 c" @2 g7 _' z" v% x b有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?( ~# B5 P6 K5 x4 J! _& F! [% z
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还有太多太多,,,
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. [) V5 [6 @! n( M; f8 U \6 F) o矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,! G A* x. K B- T* A$ J/ c) s. t
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2017 向那些8 g' n, {3 X' v1 k) N% ]
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陪着你笑陪着哭
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陪着诉苦陪吵闹
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/ N6 n& `: ^9 N1 F J陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!0 M& e7 A5 V& K; `: F0 P
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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