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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
# j+ m5 g5 Z+ b" R7 U# b
: c- l) C' p9 `5 ^【会员论坛ID】：zetia
! s9 n6 J( `# N" t【咨询公司】：热博RB88
3 }9 M# ~) P0 N6 z# \6 A【公司账号绑定】：已绑定
; g/ \2 M# M* b* R% J【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。* [( X5 S) [7 w% K
! j7 p# w# P0 V& n; r
【事件描述】" S4 E4 Z6 u& M& e- `, C& {
( k$ V& n5 a \欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
% R* o1 i9 D. b2 y
! b2 U: j( ~, _ s0 Q+ z A【相关图片】：见描述正文1 I7 ]9 i# K2 h: Z7 a5 _$ W3 g
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. ?, A7 L1 W! g% |存款及下注图片：
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9 o# H) u) v* {- t. x* l2 r客服聊天数据：% o" m0 `! }7 h7 z* e. M- J8 y' R
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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8 N ^: L+ D7 t l. m* O: J/ t正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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" s1 n5 I# h3 L; c l$ h$ L5 j) P这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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* U. u0 r2 J/ q, M( @+ v5 [0 Q
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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, Q5 ?* U- S2 L
明白的，我已经联络了客服，你这稍安无照 |
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* P5 t6 `$ B) H& ]/ z/ p4 m麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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* g# t, G5 S& _7 h哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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) S2 X" ?7 F& \& Z- i9 _0 w哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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2 n l1 c" i1 ]( W) H. b3 w
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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" I/ x+ k/ H+ B. ]5 T" e* {
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 6 G( E8 h( q3 O4 o2 q; X
! u' v7 B* a- _1 {3 B7 t$ W3 [+ J5 a2 V哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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