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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 7 n+ e: c! q0 h/ u- R, t
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【会员论坛ID】：zetia
8 {6 V* U# A2 O$ S! e. B【咨询公司】：热博RB885 [# Y' B M/ d3 e) v3 P
【公司账号绑定】：已绑定
/ j+ M" R0 W$ D( { P【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。. U# H% q6 D3 u/ u+ w$ ]. k5 l
4 F' e1 H6 o$ t5 p1 @; Z, x' C【事件描述】
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。2 [9 J- h. d0 ^! e
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2 _2 i7 O! a' V2 X/ g客服聊天数据：. g' e' K, @" d* c! u9 H/ q, T
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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1 }4 p. m, V% I1 d正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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% t& C: J) P6 G
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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+ F) n% n7 O, r: ^是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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& I* b# Y5 ]+ J* \0 t
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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( B6 | X) d) d2 U( K3 m1 P3 R, B
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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# K2 }0 n( @: ^哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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* p# b6 v. ?! p' J( [+ K我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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1 @4 N5 c" Q& @. m" t3 y
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 0 d* ^0 g4 y7 _; M j- Q. ?
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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