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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 0 x: Z, G; K0 r7 z0 M- Y% D& G- A4 K1 Z
4 g+ e: {0 T% w, h. V/ b' z& G【会员论坛ID】：iwatch
" Z+ [9 L: u( g& B/ r【咨询公司】： 头头
' ^6 h" `# U* e9 o2 o【咨询内容】：2 m( c5 E) ^( q6 U+ X$ f
4 |" b$ r% C" D: a昨天在你家注册了个账号，今天参加活动存了1018。6 V: p: }" U. v3 l
* X) B/ l! k+ q: z中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。) ^8 U; c% \4 B7 D9 \' I
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？) X! l( U" R, M( G/ V( Z; K
' E# W* R# G3 T- I
到现在还没回复我的资金的去向，真有这么难？+ _9 r m! [# ~) B* x( ^
8 ?' h2 v, v9 U5 o4 E+ j
帮我追问一下，我转的两笔款去哪里了~ （附截图）) g! p6 W5 f- R: X. k! c, ?6 [) v
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9 D- M. t8 K9 \6 Y4 y* a6 u3 F
谢谢~8 J# ^$ w2 K2 ~6 B8 f
下午就找了在线客服，一直没能解决，好像很难一样？5 v: n$ s1 n f8 r+ Z
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
6 Q& F0 f; B0 J0 _" j |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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) r% o5 a( l/ c6 x& a% b" ?
现在已经在提款审核中，但是还是没有得到任何解释。! X- _( P2 A6 L8 r: D
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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5 b! n- M" _- r' ~4 N
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
8 {* [- _- ~: k3 |* W! L* L4 a1 [4 s3 a9 S! f
这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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) B( S% j' Z+ R! k3 z' }1 z/ m只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
! ~+ `; F$ S0 F& T当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5/ b8 u& Q3 t6 ?& J
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这个问题绝对不是这 ...
; O) w* i z5 `3 j" g3 h1 |您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。
/ f9 |" I& ]1 l6 C6 z1 c$ G4 u昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，# Q( W& v% E) ]0 E8 L1 U: |. @
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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" R- |4 }" d* r, Q E- l然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
) z6 P, z+ |& H# }6 \8 `虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。& W" |8 \ Z9 h7 s+ P# u
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4 N8 s0 I5 J8 H7 M9 j- L( K资金到账了，在线客服真的很不给力。/ G. m" g. n3 f( i% z4 y
就评一般吧。 |
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