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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
( ?2 e/ t8 Z" H% |, F/ T【咨询公司】：E世博; _ g- z6 p* B# O T
【公司账号绑定】：已绑定
4 B" W: h; L8 b7 E0 O【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
8 Y; v2 z' B, S' O0 J+ ~0 ?- c5 g 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。: i( W0 x N7 X: c
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。9 J# k8 _& }# I4 Q: M4 D
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。! @- H) a2 b) W3 n
另外，建议提升网站安全措施，否则让人很不放心。
/ s% y7 R8 M+ b+ W* M5 i5 T: A% B3 P$ N( f( Z! R1 s* J
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。2 w. Y! y' G; o M( H
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& b/ u) i* E* X& l' \" T: N跟进情况更新：
- p) d8 ^. a n* N4 K3 ?+ o- Q* B8 k2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服3 Y& X% C1 F, k7 I- Q
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。. g+ v6 f6 Y/ r' }8 A! C j
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
' S5 T9 N# v& l2022-10-27 14:24 【会员评价】—— 中评
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$ \1 a _4 {6 \评价说明：
3 O _& j: t& }" p$ y1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
# q9 v$ o N. P2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好 X c' S$ O" X; D( w1 X
e妹已将您的状况回报给相关单位了！
7 B$ s6 |1 b8 N( @$ W1 m8 h请哥哥放心，公司会尽快协助您的问题的～
2 \; J s# r6 f5 k9 {由于妹妹权力有限，无法了解详细原因 :(
# t6 w( U& D( O8 n8 q* |+ E如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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当前离线
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