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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 0 Q/ C3 d5 T2 X K8 _+ }
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【会员论坛ID】：huarenh4 F- n3 J, i' y) V0 p- p/ L
【咨询公司】：12BET
, f) ]2 w, a0 O5 X }& s5 W; r【公司账号绑定】：已绑定; R( j' U" g# ~% f* |- ?
【咨询内容】： , ~: a5 F0 B u
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件…… l( b; h+ i( y% B1 v& {
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 - k2 |5 r2 Q" b
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题* n2 w5 H9 |/ K/ X, b2 v' s
-----------------------------------------------------------------------------------------------------------------------3 J$ e( N6 m1 `3 V T" z
$ {9 _& s. o* N跟进情况更新：
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/ g" k' N% v4 O% B7 A6 R7 I+ Z* b0 o2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
, O( _8 S: h% W% ? P2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
# W! C# M. |4 r6 ~" Q2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
$ x) D1 M* J5 z) G$ D4 f5 I/ r, O2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评/ F7 g( X2 C" {+ Z0 b- V6 ~5 m
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评价说明：
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$ u& v. L' B% V2 f* l' B1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
2 d6 W; h% H7 a3 T- y# b2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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没有联系我……( ^7 z9 ?6 L" H* i. F) @
第二次邮件复了，钱退回到账号了 |
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当前离线
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. K z8 H; ?- D; X! _' Q好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）8 e7 B7 q3 g( t) _$ U, M
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