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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
5 R4 [ T5 r, J9 r3 K( U8 Y$ @6 o
8 p: w7 _ l7 y7 f" f【会员论坛ID】：iwatch5 d8 L/ S5 i" T$ C5 g1 d1 B
【咨询公司】： 头头
: K% [1 c s: ?【咨询内容】：
8 h) k9 E- f, h8 x' `7 U
& E2 u- k& t$ p% s昨天在你家注册了个账号，今天参加活动存了1018。
) ]+ n" r- q/ W! u4 g) O1 l$ `6 ^( N( b. o2 f
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。* b( U/ {+ x+ n1 e
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？2 K% ~0 c5 \* G$ N, M$ M* J
* p7 p" C4 a, K" |到现在还没回复我的资金的去向，真有这么难？
+ E. H9 S) [2 q1 D* ~* n$ f+ u# f0 W* R0 E- Y1 D
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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" \. y6 u. R1 _: o谢谢~
, _4 z7 F4 p+ R3 K+ ~% I7 H下午就找了在线客服，一直没能解决，好像很难一样？0 ~0 e. }4 N/ {$ |% f& W9 r
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
- Z+ H7 Q2 z) P1 G" i' z# `: y |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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9 U @+ x2 N8 C2 ^现在已经在提款审核中，但是还是没有得到任何解释。
& @' x6 s6 j9 O; {$ g2 D; Z如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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6 o7 H& ~5 y3 M6 w6 u* R4 l1 W8 @当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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. j3 v5 T1 m% c* q4 l9 q* @这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。5 Z/ @5 f$ C* U( e- Q
1 r& |' y; Z; B4 F! H5 y6 r* L只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
6 i0 M# h8 e- M D0 V当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
0 A) S# R+ [" \5 X$ V9 B: k
( o7 k$ a9 _( G; R这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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+ c+ ~( ~& o9 ^% v, G: v客服妹妹，我最后说一次。
' U8 [- y6 a3 H- r6 G昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，- k2 Q5 j$ i j- @; g+ V! M5 ~
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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/ g$ |3 }4 Y# Y7 u" O: W然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
( z" T/ ~, M& E, D0 i. x虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。) R% ~* b/ p4 u) c
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当前离线
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总在线: 2428 小时
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/ V6 K+ o5 ?' }
资金到账了，在线客服真的很不给力。; V) Y- V& T% r
就评一般吧。 |
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