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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
f' r0 w# y2 d4 x4 i3 a, J" z$ _9 B, O. U- K& @
【会员论坛ID】：iwatch% Y! H- R' j, g' |( G
【咨询公司】： 头头4 z/ H$ k0 R$ t
【咨询内容】：
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1 X/ s. q2 p, Z- ?7 U9 t4 I昨天在你家注册了个账号，今天参加活动存了1018。
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中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
( Y4 O! V2 ]) Z5 C& p' F1 W- `/ I难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？. R0 I7 U6 Z9 U; w' k- O" Y4 w, p
. W0 m* ^9 I* J7 [* M$ l到现在还没回复我的资金的去向，真有这么难？
4 Q4 r' F0 ] R
1 k1 m) p; v0 p- g3 m" y1 `帮我追问一下，我转的两笔款去哪里了~ （附截图）
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& ]8 X" f0 n5 d8 y2 f, s
谢谢~
# }6 q" e2 F# T+ t8 M下午就找了在线客服，一直没能解决，好像很难一样？
* B2 M( L# \ s6 |/ ~这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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6 i O% T% z9 l5 {0 k* y1 X现在已经在提款审核中，但是还是没有得到任何解释。
/ ~4 S9 v2 I, I) p, W T如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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; X) X0 B5 v0 E; q) i当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
& z2 [" k$ |* C- Z; ?当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5+ a% C+ @" I7 r
+ x) k( P. G+ O2 i1 N这个问题绝对不是这 ...
+ I$ n6 c5 q, k+ w- y您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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@0 V: ]: I4 L4 K客服妹妹，我最后说一次。$ g9 g* z4 h( U1 \; h! }( ?" r. h
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，* W3 }# r4 v S3 [) o
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
0 x: k; g! ]5 m. ? o0 t- q虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。$ N* t8 a) Z5 d( ^
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当前离线
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8 {8 R" h! D. |/ X! G0 {" D( F资金到账了，在线客服真的很不给力。
) ^' r8 c( T, H% `就评一般吧。 |
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