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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo1 A' U: B7 L0 N4 D4 ]5 x
【咨询公司】：E世博( W9 X# r4 B; W6 h- Z. b
【公司账号绑定】：已绑定
- G& a" C6 b) |. s; S: |【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
' c" E3 T0 m6 W. T- [7 L 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
" R/ Q6 R% j# X0 K 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。, Y# x" K) E8 M7 e4 k$ q' t3 W# \4 b
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。( }. L) j6 F1 \) p) R, S+ T3 t( k
另外，建议提升网站安全措施，否则让人很不放心。
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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. {3 i, K D2 T& L1 b- v& c/ p好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
5 M6 L- A) P8 O--------------------------------------------------------------------------------------------------------------------
5 M* h; ~* \* @0 e0 g- y跟进情况更新： 1 e& ?+ g; S* u4 [/ \: G
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服1 q! @; K' L# x9 }$ x
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。$ m+ o5 o$ D6 q% r6 ]0 p
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
: V+ r! z, W7 o" l0 O; b3 K% j& `2022-10-27 14:24 【会员评价】—— 中评
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* \! \$ z6 D) J4 E1 T评价说明：9 ]$ r' G1 E: p2 w1 a" v ^: M' j
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理8 Q, Y2 y, x0 `0 i d
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。2 H+ X' g3 S/ y' E! ?) b( F
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哥哥您好
7 t4 @7 U0 @7 m+ p/ ge妹已将您的状况回报给相关单位了！
% i5 }. r& ~; b. w6 r# i! v; f请哥哥放心，公司会尽快协助您的问题的～) o- a6 F" ~1 g) {; x% S b
由于妹妹权力有限，无法了解详细原因 :(
3 {0 r. q% T; U, Q3 z. T+ G( P如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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